Return Policy

  • If you would like to return/exchange the products, please contact us at:
  • Return within 7 days of receiving the products.  E.g: Item received on 1st August, please ship the item back by 7th August.
  • Shipping fee of return package to be paid by customer.
  • Item returned must be in the original state of the product (not washed or altered).
  • Shipping fee of original order is non-refundable.
  • Amount paid using voucher is non-refundable.
  • No exchange/refund for clearance/defective item.

Refund Policy

  • Refund will be processed in 3 working days once we received the returned item in good condition. (Original, not washed, damaged or altered).
  • Shipping fee of original parcel is non-refundable. 
  • You may use any courier company to ship the item back.  Shipping fee of returned parcel will be paid by customer.
  • Amount paid using voucher are non-refundable.
  • To return the item please ship the item within 7 days upon receiving the item to the address below:

Narwh Design

No.20, Jalan Desa Aman 11/101,

Taman Desa Aman, Cheras 56100

Kuala Lumpur.  

Contact number: +011 5956 2836

Exchange Policy

  1. Exchange is possible if prefer exchanged item is available.
  2. We will send out the exchanged item in 3 working days once we received the returned item in good condition. (Original, not washed, damaged or altered).
  3. Shipping fee of original parcel is non-refundable. 
  4. You may use any courier company to ship the item back.  Shipping fee of returned parcel will be paid by customer.
  5. To return the item please ship the item within 7 days upon receiving the item to the address below:

Narwh Design

No.20, Jalan Desa Aman 11/101,

Taman Desa Aman, Cheras 56100

Kuala Lumpur.  

Contact number: +011 5956 2836